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Standard Shipping Policy

Processing Time:

All in-stock orders require 1–2 business days for processing before shipment.

Shipping Time (U.S.):

Standard U.S. shipping takes 3–5 business days.

International Shipping:

Shipping times vary by location and typically take 7–20 business days.

Tracking:

Once your order ships, you will receive a confirmation email with a tracking number.

Lost / Stolen Packages:

We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier. Any delivery issues should be filed directly with the shipping carrier.

Address Errors:

Orders placed with incorrect or incomplete addresses are the responsibility of the customer. We cannot replace or refund items due to address errors.

Pre-Order Policy

What Is a Pre-Order?

Pre-order items are products that are not yet in stock but are available to purchase in advance. Placing a pre-order reserves your item before official release.

Production Time:

All pre-order items require a production window of:

• 2–4 weeks production time

Shipping After Production:

Once production is complete, your order will ship immediately.

U.S. shipping: 5–7 business days

International shipping: 10–20 business days

Order Updates:

You will receive email updates for:

• Order confirmation

• Production completion

• Shipping confirmation + tracking number

Mixed Orders:

If your order includes both pre-order and in-stock items, the entire order will ship together once the pre-order item is ready.

For faster delivery of in-stock items, please place a separate order.

Cancellations & Refunds:

All pre-order sales are final.

We do not cancel, refund, or edit pre-orders once they are placed since items are made specifically for you.

Delays:

Production timelines are estimates. Delays may occur due to manufacturing, material availability, or carrier issues. Customers will be notified if any delays occur.

Address Changes:

Shipping address changes must be requested within 48 hours of placing your order.

All sales are final. No refunds. However, in a case that an item is defective or incorrect, we will gladly replace the item at no additional cost to the customer.